The room was comfortable. It was very crowded. The rooms seem to have no sound insulation - we could hear every word from the next room. There was a lot of queing for food and alcohol. It really seems like an RSL club type of atmosphere. We did not enjoy it at all.
friendly staff. good band at PA bar. no windows in smoking room.
The professional helpful and friendly service we received was maintained from check in to check out. The variety of restaurants within the complex ranged from budget conscious to lavish with something to suit every persons need. I would highly recommend for a couple who wish to be spoilt and pampered for a weekend.
Choice of foods and casino facilities. Check in/out services and staffs Do not have indoor swimming pool/ sauna. The room is quite small. Have to change lift to go to Carpark level.
food was fantistic maybe cooling system around car park area
All the staff friendly and helpful room clean and cosy facilities very good food good too
Food, restaurants, near the beach pretty noisy...you can hear noise from the adjacent rooms.
Jupiters Hotel is an excellent place to relax, good food, easy access to the beach,shopping and adventure.
The staff were fantastic - friendly, extremely helpful and always had a smile on their face. The room was very comfortable, the location is excellent. Cannot think of one thing at all.
We attended the Show "Burn the Floor", it was great.The rooms were exceptionally comfortable. We ate at Spinners, great food and service. As a regular, no extras offered.
nothing really except location was good the rooms are outdated, no duvet they use old style blankets, towels are thin not luxurious, not a luxury resort
Outstanding. Worth the money. Couldn't fault the place.
did not like anything about the hotel, had the worst customer service for a 5+ hotel,,,,, need alot more of customer service. So unhappy and would not stay again or recommended to firends and family. same as above.
Location, the view, facilities, staff... A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.
The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance. Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.
The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!! The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed
Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great
Great view, well designed room, large bed (we were upgraded to delux), good room facilities Had to pay for parking
This property represented the brand name wonderfully. The room was clean and the bed comfortable as I've experienced at all of the properties. Gentleman at front desk Raj is the consummate professional who was very knowledgable on both the property and the area, I expect that he'll be in management training program in the near future. I have no complaints to report.
The 110% service we got given! Nothing at all.
Great, helpful staff. Lovely, well appointed rooms. Incredibly comfortable bed. Very close to beach, good views and extremely close to convention centre,
The hotel looks new. Staffs are helpful. Room is spacious and clean. Parking is chargeable for hotel guest. A complimentary pass will be nice.
Everything. The staff, the meals, and the atmosphere!
location, courtesy of all the staff, quiet and calm in the hotel
Good location, nice view, polite staff The fees is quite expensive and i witness an accident just outside the hotel, it is quite scary anyway. The people around that area is way too many and too many drunk around that place, maybe the hotel can build up a connection with the local police or add some security patron around, i feel really unsafe whenever i step out of the hotel.
was a very enjoyable experience. we ordered room service every day as we enjoyed it that much
Staff were extremely helpful absolute pleasure to stay
check in was very friendly limited room service menu
Very friendly and accommodating staff, fantastic buffet breakfasts, very accessable to shopping and cafes, comfort++, great place to stay. Construction work nearby woke me up at 6am on my last morning there. However, realise this is not responsibility of Sofitel.
Facilities, water/pool - great for children, food, low rise apartments, next to Sea World exorbitant charges for food and drinks
location, allows ease of entry into sea world, option of eating facilities without having to leave the hotel. clean and tidy rooms. reasonably priced for the average family.
I will never stay there again, and advise any friends and family not too.
we were able to access Seaworld readily and stay as Family Unit we were told about facilities not being available as per the information on website and bookings ie Kids Club was not available at first due to renovations and then pay as you use and supervise yourself, information about facilities in Room not available, food choices limited, no transport that wasn't expensive, kitchenette needs more simple requirements ie toaster, electric frypan and as a family unit too small. I also mentioned in original booking that it was for a Birthday celebration and nothing was done or presented as asked. These touches not available!
the location was strategic and excellent facilities. Would be great to stay there on summer for the waterpark. the staff werent really how i expected from internationall resort company. They should pay more attention to guests instead of looking at them as numbers. We even got our room service order wrong on the first night when we were just arrived, but we didnt complain because the children were tired and hungry. No greetings or goodbye from concierge.
There are plenty of staff always ready to help. Proximity to Sea World is great as is being able to go back to the room with a pass out stamp from Sea World and avoid the theme park queues at the front of the park by entering through the back by the resort. Rooms are comfortable and clean although not five star they are excellent family standard. We have stayed twice and will again. Onsite dining is pricey but McDonalds and fish and chips are a very short drive down the road.
nothing was a bother for the staff, you didn't feel you were being overcrowded by other guests
The rooms were clean and comfortable. Easy access to sea world. The rooms were well maintained and stocked. There needs to be a better floor plan of the resort that is easy to read.
Going to the pool,gym. There was no cooking appliance not even a toaster.
free bus to summer field days
The staff were fantastic and they couldnt have been more helpful. I thought the Day Spa was there (as seen in advertisment) and it wasn'tthat was disappointing but the staff organised a massage for me, at a place close by. No worries!
I like the bed and soup there , very comfortable
Hotel under-going renovation so very disruptive to guests. Not told at time of booking. Rooms old and tired
It was close to cavil ave and all the shops are only a short walk away. I did not enjoy the banging at 6.45 am on Monday morning that was due to the renovations. I understand the hotel is currently being renovated, however I would have liked to have been informed of this before my stay.
The staff were helpful throughout our stay there. Getting the pool towels can be quite a hassle from the concierge as the staff may not be always available there.
Clean, comfortable very good standard with all facility needed for a business travel. Good food - Particulary liked it wasn't in the middle of hustle and bustle. No not really
Location, size of the room. The room and furniter didn't feel fresh.
The staff were extremely polite and helpful, setting up day trips and transportation for us. GCI was our favorite hotel of the three we stayed at during our trip.
Comfortable bed Tea and Coffee facilities were provided but did not include milk, which we didn't realise until next morning and had no time then to arrange purchase before leaving for an appointment
Hotel staff were helpful. Got good advice on things to see in Gold Coast and nearby places. Lift floor buttons were malfunctioning in some lifts and indicator informing arrival of lift were not functioning for all lifts.
Very helpful staff, attractive decor, spacious room with balcony.
Fun , great position. Do not be scared to book this because it is vfm. Also near the Surf Club for excellent value meals. Reception staff make this hotel are a credit to the organisation None
The staff were extremely helpful but never intrusive, the room was always clean. We booked a non seaside view room but got one anyway for the same price which was fantastic. We had a child with us (4years old) There wasnt much for him to do except the pool as not many of the games in the game room were functional but we were out at the theme parks everyday so it wasnt a big issue.
the staff where excellent especially teh concierge and housekeeping team quite a walk from the centre
Price Rooms very expensive for the service offered. Internet is paid not only for time but also for mb used.
Room was really big , huge bath and separate shower
- value for money, good for family,near to public transport, excellent location --
The location of the hotel is very nice. We can actually see people playing on the beach in our room. Room service was somehow disappointed because no one had replaced toilet paper for our room.
comfortable and clean Location and overpriced breakfast.
The ambiance of the hotel, location and amenities were extremely good value. We hope to be coming back to stay again.
We had a luxury ocean view room - 18th floor with a great view of the beach. I think lower floors would not have the same views. We were there just as "Schoolies" weekend started!!
room I going to book anothernight there on sat but the price is bouble
We enjoyed our stay but when you book a two bedroom unit and expect the same only to be met with a $40.00 charge to make-up other room is poor both from a comfort and ongoing business point.
Helpful staff The housekeeping was a bit careless and took away 2 of my son's softoys while cleaning the sheet by mistake but managed to recover it through helpful and friendly staff the next day
view was ok room was good but we had a issue with the shower that needed us to be relocated to another room.Staff made me out to feel like a idiot as i didnt know how to use the show.It took about a hour to be moved to another room staffing was a little bit light on car parking arrangements not enough lifts to car park
Very nice comfortable rooms with splendid ocean view. Very central location. Cannot understand why this hotel is only rated 3 stars. It deserves at least 4, even 5 stars in my opinion. Free parking space in the building. Very helpfull staff at the reception. Very good price.
Great Service, Excellant Room Service, Great Location
Clean room, Beautiful view from balcony, nice and friendly staff, quick room service, nice set up of room.
It was in a great location for a great price so much fun!
Close to the beach and shops. Friendly staff and clean rooms
I have to comment on how quiet it was. This is often a problem for me when staying in motels and am pleased to say this was not the case at the Marriot. I also enjoyed the friendliness of staff they struck a nice balance between efficiency and friendliness. I prefer an earlier check in
all good except for poor shower and 2 double beds not a king size bed see above
So beautiful and the staff were amazing. Can't wait to go back and stay there for our honeymoon. Everything was perfect can't complain about anything.
Staff at Reception were welcoming and informative. Breakfast was promptly served despite the restaurant being very busy. Room was excellent, comfortable bed and large bathroom. Will stay again when visiting the Gold Coast.
Polite staff Clean room Fresh Food Fantastic swimming facilities (best on gold coast) Very poor service in Lagoon rest on first night. We received the incorrect food order (ordered a la carte) and we did not receive our drinks. The manager was very good and offered one of the meals at no cost
The private beach area was great for the kids. The buffet was way overpriced.
The hotel lobby was amazing and the staff came running out to grab our bags with a smile great first impression. Everything and more then was expected the elandra club retreat was worth the extra, pools were amazing! No all good
The beach/pool was very nice, with the fish and wild water dragons sunning themselves on rocks. The tall ceiling lobby and old world design was nice. We thought the beach view room was over stated. The location was central enough if you have a car, but without the walk to surfers and ammenities is a bit far. Shuttle buses, of reasonable rates, to/fro the attractions and airport would be nice.
I loved the style, service and facilities at the Marriott. It had a wonderful spacious pool with a pool bar, an amazing Spa downstairs with excellent staff and expertise and offered all the 'perks' of a luxury hotel. Just what we needed for a relaxing break! It didn't have showers in the toilet area of the outdoor pool space.
The Fact that I book through this website and got all the way down there to be told they had no rooms left and that you people hadnt up dated or closed your site and that the Marriott then had to ring around to find us accomodation but luckily someone cancelled and we got our room anyway
Relaxed and friendly atmosphere and facilities well maintained. Did not appreciate the amount of stairs
the view the apartment wasnt big enough for to familys to stay in.
We went with 4 older children & they loved the pool & gym area. Its 20min to the Theme Parks & 10min Surfers (good shopping & dinning) Overall we really enjoyed our stay at Magic Mountain. The rooms have a beautiful view.
The rock/sand pool was fantastic for children, BBQing and relaxing. Easy walk to restaraunts, shopping and clubs.Children friendly atmosphere. The view from the room
Loved the walks to Burleigh and being close to a major shopping centre. The noise and not being able to sleep
It was perfect for our purposes and fortunately we were able to our three cars under cover (a 3 bedroom apartment- 3 couples - 3 cars). I felt there could have been some milk (at least UHT Milk) available upon arrival.
Easy access to tourist spots, including Dracula's, the beach and major shopping centres. Also secure car parking and great pool facilities.
My children loved the heated pool the most, however they both enjoyed the view from the upstair pool even it it was a little on the coldish side. I really was very impressed with the water feature that ran from the top of the resort to the bottom! We stayed in E3 and found that particular room didnt provide any natural light and had to turn the lights on whenever we were there, found that a little depressing!
The Location - Nobbys Beach, Gold Coast On arrival, our room hadn't been cleaned. Thankfully once notifying reception, we were upgraded to a better room. It is a very family oriented place, I was there with my girlfriend, but didn't get a chance to use the pool or spa because it was always filled with screaming children.
The view and the room was fantastic. The pool and the spa was great! Plus the location was the best, just a short walk to everything! I loved it. Would definitely go back again.
the location was wonderful and the apartment was big enough the reception timing, i have difficulties to meet the reception staff.
Fantastic water/beach front view. Best location for shopping as it is right at the heart of down town Surfers Paradise. Spacious room for large families.
The hotel is quite dated and the whole complex, including our unit needs renovation - even painting and new curtains and carpet would make a huge difference.
We enjoyed a lovely, relaxing weekend where we were able to find peace and comfort in our room if we wished, or we could shop and explore other areas of the coast and beach also. Excellent location and service, we will return to the Grosvenor. n/a
Located in the center of surfers paradise and near the beach. Nice ocearn view. Not gorgeous but enough.
We arrived after hours with a hire car. It was a bit difficult to see the entrance to the carpark , but once located, very easy and secure to use. The after hour arrangements worked well for key pickup and there was also a detailed list of how things at the Grosvenor worked. The accommodation was a double bedroom unit on the upper floors facing along the beach to Cavill St. It was spacious, clean and in good repair. All appliances were in good/as new condition. The bedroom curtains were thick enough to keep out most of the morning sun light when trying to sleep. The queen bed was one of the most comfortable hotel beds I ever stayed in( I would have preferred kingsize). The balcony overlooked the beach and was quite sheltered No air conditioning, but we coped as both bedrooms had remote control ceiling fans, and there was a portable fan for the lounge/kitchen area.
Friendly staff (Debbie...thank you), excellent location, great price, safe environment and fantastic sized balcony (to enjoy a wine/dine with a view and plenty of activity). We'll be back!! The only gripe was the stale smell of the lounge suite...other than that - really comfortable
Liked having own parking space. Shopping Trolley's in car park to help take personal effects and/or shopping to our room. Lovely view. Units very well appointed. Security good. Having to buy $1.00 toilet rolls at reception!
The only good part about this place is the location Everything other than the location, nothing worked, the place was filthy and the managers di9dn't want to know
the food in the resturant was great
heated pool & spa the bed. did not like two single beds pushed together, very uncomfortable.
The overall layout of the hotel was good with a nice theme. My son loved the water slides and the pools and spas.
I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.
It would have been nice to have the towels changed during the week The use of the car park
Non invasive, friendly and helpful staff. All aspects of breakfast were well catered for. The lifts gave cause for concern
i loved the catering for our children that was great, however i work at a 5star country club resort in victor harbour and im in the house keeping department and i thought the cleanliness of the rooms couldve been better Cleanliness of the rooms couldve been better, services were a little poor forgetting to top up sugar, coffee and tea. The price is good but when we pay that high amount i expected things to be topped up, all in all a lovely stay we will definately return
convenience store and family orientated. the mattress was sooooo old and uncomfortable. springs digging into my back, terrible sleep. pillows hard as a rock, couldnt sleep.
Large room -
Excellent kids club and facilities to entertain children aged 3-12 years
Even that we had small obstacle with the booking through the internet, the receptionist did everything to fix the problem without disturbing our holiday spirit and make our stay more comfortable. I liked the management in their effort to be of service, convenient and entertain at the same time - especially with organising interesting games and fun for kids as well as enjoyable time for adults too around the beautiful pools and set up stage. I also find very convenient the stores and restaurants within the resort, which saves time looking around trying to find something handy at the time. I do have some suggestions that may be of help to pass it on. I think that pharmacy store will be convenient to have in the resort too, having in mind that the resort is mostly used and loved by families with small children; you never know when that maybe needed. And some bathrooms (tabs) upgrade maybe considered for the future times.